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Frequently Asked Questions (FAQ) – Aguilar Rentals
Everything you need to know about renting cars, scooters/motorcycles, and bicycles with Aguilar Rentals in Mallorca.
1. Booking, Real-Time Availability & Requirements
What documents do I need to rent a vehicle?
You need a valid passport or national ID card and a valid driving license. For non-EU citizens, an international driving permit may be required depending on your country of origin.
How do I add extra services & send my documents?
Adding extras (such as child seats, second driver, or young driver option) is very simple: Contact us via email or WhatsApp after completing your booking. You can send us your special requests along with a photo/copy of your driving license and ID/passport. We will add everything needed directly to your reservation!
What is the minimum age for renting?
- Cars: 18 years old (with at least 1 year of driving experience).
- Motorcycles & Scooters (125cc): Car license held for at least 3 years OR 18 years old with a specific motorcycle license.
- Bicycles: No age limit (minors must be accompanied by an adult).
What are the requirements for renting a scooter or motorcycle?
In addition to holding the appropriate driving license, we require practical riding experience. Renting or riding a motorcycle/scooter without sufficient riding experience is explicitly considered negligence.
How do I check vehicle availability for my travel dates?
Simply enter your desired pickup and return dates and exact times into our search bar. Our website displays real-time vehicle availability for our fleet and exact live rates for your trip.
How do I specify my hotel, airport, or delivery location?
At the end of the booking process, simply enter the name of your hotel, villa address, flight number, or cruise terminal in the Personal Data Form (Checkout). We take care of the rest!
Can I book directly through my hotel reception?
Yes! We work closely with many partner hotels from Santa Ponsa to Can Pastilla. Simply ask at reception, and the hotel team will arrange the booking directly with us.
2. Delivery, Rates & Service Areas
Where is delivery and collection FREE?
We offer 100% free delivery and collection (€0) across our core service area:
- Palma City Center & Cruise Port (Port de Palma)
- Cala Major & San Agustín (Our Main Office & HQ)
- The Southwest: Santa Ponsa, Peguera, Magaluf, Palmanova, Portals Nous, Illetas, Cas Català, Camp de Mar, and Port d'Andratx.
- The East Bay: Portixol, El Molinar, Can Pastilla, and Playa de Palma.
Do you deliver to other regions in Mallorca?
Yes! For hotels, fincas, and holiday villas outside our free zone (e.g., Deià, Sóller, Valldemossa, Pollença, Alcúdia, Santanyí, Artà, Cala d'Or), we charge flexible delivery and collection fees between €20 and €60 per journey, depending on distance.
How is the island delivery fee billed?
You do not need to pay the delivery fee upfront at checkout. Simply state your hotel/accommodation at the end of the form. The delivery fee will be confirmed upon request and conveniently charged to your booking afterwards.
How does the "1-Hour Delivery" guarantee work?
For spontaneous bookings made between 09:00 and 16:00, we guarantee delivery to your hotel or apartment within a maximum of one hour. For advance reservations, we arrive punctually at your requested time.
3. Airport (PMI) & Port Handover
How much does delivery cost at Palma Airport (PMI)?
Our dedicated airport service costs €25 per journey (€25 for delivery upon arrival / €25 for collection upon departure).
How does pickup and return work at Palma Airport?
- Arrival: Completely contactless and flexible via key-box or following simple step-by-step instructions—no rental desk queues or shuttle buses required.
- Departure: Simply park the vehicle in the Express Parking area directly at the Departures terminal (Salidas). Drop off the keys as instructed—from Express Parking, it is only a 2-minute walk directly to security control!
How does Cruise Port delivery work?
We deliver your vehicle directly to your cruise ship's terminal berth (Terminals 1–4 or Terminal 6). Port delivery and collection are FREE of charge (€0). Simply state your ship's name when booking.
4. Payment Terms, Deposit & Fuel Policy
What payment methods are required for booking and deposit?
- Booking Payment: A debit card is required to pay for the rental.
- Security Deposit: The security deposit of €100 must be placed using a bank card.
How and when do I get my deposit back?
The €100 deposit is refunded on the day following the vehicle return. When the funds become available in your account depends on the processing times of your respective bank.
What is the fuel policy?
We handle the fuel policy straightforwardly on a "Same-to-Same" basis: simply return the vehicle with the same fuel level it had when you collected it.
Are there any hidden fees?
No. At Aguilar Rentals, the displayed price is the final price. There are no hidden charges or forced extra insurances on site.
5. Insurance, Liability & Safety
What is the maximum excess in case of damage?
Your maximum liability (excess) in the event of an accident is capped at €300.
(Note: Negligence—including riding/renting a motorcycle or scooter without sufficient driving experience—and gross negligence exclude this coverage cap).
What about small scratches or wear and tear?
Small surface scratches and normal signs of use are fully included. We know that navigating narrow streets in Mallorca can be tight, so we do not charge for minor marks.
6. Overview: Discounts, Fees & Policies
| Service / Extra / Policy | Fee / Price |
| Multi-Day Car Discount (> 3 days / 4+ days) | -€9 discount per day |
| Additional Discounts | None (no additional discounts combinable) |
| Adding Extras & Submitting Documents | Send via Email / WhatsApp after booking |
| Airport Delivery / Drop-off (PMI) | €25 per journey |
| Young Driver Surcharge (< 25 years) | €15 per day |
| Second Additional Driver | €5 per day |
| Child / Baby Seat | €10 per day |
| Cancellation Fee | 15% of total booking amount |
| Booking Payment Method | Debit card required |
| Security Deposit | €100 via bank card |
| Deposit Refund | Refunded on next day (availability bank-dependent) |
| Maximum Accident Excess Liability | Max. €300 (excludes negligence & lack of riding experience) |
| Fuel Policy | Same-to-Same |
| Small Scratches & Wear/Tear | Fully included (no extra charge) |
7. Opening Hours & Emergency Support
Are you open all year round?
Yes! Aguilar Rentals operates 365 days a year. We deliver vehicles year-round to open hotels, fincas, business travelers, and winter guests across the island.
What are your opening hours and support availability?
- Main Physical Office (Cala Major / San Agustín): Open for walk-ins and handovers until 15:00 (3:00 PM).
- Customer Support & Emergency Assistance: Available 24/7 via phone and WhatsApp around the clock.
[email protected] | +34 613 31 68 56